About the Card
The program is currently consumer-focused. You open the account in your own name and use the card for your personal and lifestyle spending, even if that sometimes includes side-business or freelance expenses.
The SpaceLabs Platinum experience is provided by SpaceLabs in cooperation with licensed U.S. banking and payment partners on the Mastercard network, with digital asset security supported by advanced MPC custody technology from SafeHeron.
SpaceLabs Platinum is built for real-world daily use, not just for speculation:
- Higher limits than most crypto cards – up to USD 50,000 in daily spend, with generous monthly and lifetime caps.
- Wide global reach – users from 140+ jurisdictions can be onboarded (subject to KYC and local restrictions).
- Apple Pay & Google Pay support, so you can spend from your phone or smartwatch.
- No token lock-ups – one premium tier for everyone, no staking required to unlock features.
- Crypto-native spending – spend directly from your loaded crypto value without off-ramping to your local bank first.
- Customisable experience – SpaceLabs can tailor campaigns, rewards, and communication for its community via the underlying platform.
In short: spend how you want, in all freedom, with limits that actually match a premium lifestyle.
Not yet. A dedicated USD account / IBAN-style solution is planned and will be introduced later as the product evolves.
Yes. You can have up to 10 cards per account, including both physical and virtual cards
Yes. You can add your card to Apple Pay and Google Pay for contactless payments with your phone or wearable.
Yes. Due to regulatory and sanctions requirements, residents of certain sanctioned or restricted jurisdictions cannot be onboarded, and some countries or merchant categories may be unavailable. Exact eligibility is shown during onboarding based on your country of residence.
Loading & Managing Your Funds
You fund your card by sending supported crypto assets to your personal deposit addresses inside the SpaceLabs environment. Once received, you can convert them to USD and use them for card spending.
At launch, the card supports USDT and USDC across multiple chains. With the upcoming CrossCurve integration, we aim to enable top-ups and swaps from 200+ tokens across 40+ chains, including majors like BTC and ETH.
Your crypto is converted to USD manually when you choose to load your USD Quantum Wallet balance, not automatically at each transaction. You stay in control of when the conversion happens.
Conversion uses rates sourced from leading market providers at the time of conversion. Any fees or spreads are shown transparently in the interface before you confirm, so there are no surprise FX markups.
Not at launch. Direct bank transfers are planned for a later phase of the product.
The minimum load is USD 10.
Crypto top-ups: usually 1–10 minutes subject to network confirmation.
USD conversion: generally instant after confirmation inside the platform.
Yes. Under normal circumstances there are no artificial restrictions on loading or withdrawing funds, beyond standard compliance checks and network limitations. You always remain in control of your value.
Spending & Cash Withdrawals
Anywhere Mastercard is accepted worldwide – online and in-store within program and merchant category restrictions. ATM withdrawals expected to be rolled out in Q1 2026
You can pay in any local currency supported by Mastercard. Your USD balance is automatically converted at the point of sale using network FX rates plus any applicable fee, all shown in your dashboard or statement.
SpaceLabs program-level limits are:
- Lifetime limit: USD 1,000,000
- Monthly limit: USD 400,000
- Daily limit: USD 50,000
- Single transaction limit: USD 25,000
These provide far more headroom than typical consumer crypto cards, enabling high-value purchases, travel, and business-related expenses with ease.
There is no separate ATM limit configured above the daily card limit, but practical limits are usually determined by individual ATM owners, local regulations, and network rules. In practice, ATM caps will be much lower per withdrawal, even though the card itself supports high daily limits. ATM withdrawals are expected to be enabled in Q1 2026.
Yes. You can withdraw cash at any Mastercard-supported ATM worldwide, subject to local ATM and program limits. ATM withdrawals are expected to be enabled in Q1 2026.
Most everyday payments should work smoothly, but some transactions may be declined because of:
- Restricted merchant categories (e.g., certain high-risk industries, sanctioned entities).
- Regulatory or compliance flags from transaction monitoring.
- Exceeding card, ATM, or merchant limits.
If a transaction fails, you’ll usually see the reason in your dashboard or can contact support for clarification.
Security, KYC & Account Protection
Yes. Your physical card comes with a PIN, and chip-and-PIN is supported where required. Physical cards are expected to be rolled out in Q1 2026.
You can instantly freeze your card from your SpaceLabs dashboard. This stops any new transactions. You can then request a replacement card.
Yes. 2FA is supported for logins and sensitive actions, adding an extra layer of security to your account.
Digital assets are protected using advanced MPC (multi-party computation) architecture supported by SafeHeron, providing distributed, encrypted custody to significantly reduce single-point-of-failure risks.
Identity verification is handled by SumSub, a regulated KYC provider and includes:
- A valid government ID (passport, national ID, or driver’s license)
- A quick liveness check
- Basic personal data and a few questions (e.g., expected spending, source of funds)
If transaction monitoring flags unusual or higher-risk activity, the issuing bank may request extra documentation (proof of funds, proof of address, invoices, etc.). During that time, certain operations may be temporarily paused until the review is complete. All communication happens via dashboard notifications and email.
In rare cases, yes – for example, if required by law, by sanctions screening, or if there are serious AML/CTF concerns. When this happens, you will be informed via email / dashboard and guided through the steps needed to resolve the situation.
Support & User Experience
You can contact support via:
- In-app messages inside your SpaceLabs dashboard
- Email: support@spacelabs.world
Live human support is currently available from 8:00 to 20:00 CET, with plans to expand coverage to other timezones as the program scales.
Most requests receive a first response within business hours on the same day. Urgent card issues (like loss or fraud) are prioritised for faster handling.
Support is currently available in English.
Yes. You can:
- View balances and transactions
- Load funds and convert crypto
- Manage limits and security settings
- Freeze/unfreeze cards
- Generate virtual and physical cards – all from a clear, intuitive dashboard.
Virtual Cards, Rewards & Premium Features
Yes. You can instantly generate virtual cards in your SpaceLabs account for online purchases or subscription services. Pease check Fees section for card creation and monthly card fees.
Yes, you can hold both physical and virtual cards at the same time and manage them all under one account (within the 10-card limit). Physical cards are expected to be rolled out in Q1 2026.
No. SpaceLabs Platinum is built around one premium tier for all users – there are no mandatory token lock-ups or staking requirements just to enjoy core benefits.
Yes. Through SpaceLabs’ partnership with SpaceM, you already have access to referral-based rewards, and a community-oriented rewards program will be launched soon, focusing on real value for active users.
Not at launch. Certain Mastercard Business Platinum perks and optional insurance features are under review and may be added as the program matures. These will be clearly communicated once confirmed.